Khu Du Lịch Vịnh Thiên Đường (ALMA) ★ 3.1

As Korean Guest Experience Coordinator, we rely on you to:

Actively promote and upsell Food & Beverage, Recreation, and Spa services to guests at the lobby promo desk and around the resort.

Lead and facilitate Alma Discovery Camp activities specifically tailored for Korean guests.

Act as a liaison between Recreation, Spa, F&B, Front Office, and other departments to ensure seamless operations and clear communication for Korean-speaking guests.

Provide cultural and language support to enhance guest satisfaction, minimize communication barriers, and encourage repeat visits.

Drive incremental revenue through personalized recommendations and active participation in promotional campaigns.

Collect and gather reviews from Korean guests to support our feedback initiatives.

Support the Marketing and Guest Relations team in promoting resort events and experiences to the Korean market.

Provide translation and interpretation assistance for Korean guests as needed.

Maintain excellent grooming standards and deliver outstanding guest service at all times.

Dynamic environment and potential development, training and promotion opportunities.

- Receive 100% service fee during probation period.

- Social insurance regime: 100%

- Operation Position: 1.5 days off/week.

- Office Position: 02 days off/week (9 working hours/day)

- Support for gasoline/shuttle

- Other welfare policies according to the Company's regulations.

We are looking for someone who

Is between 23–30 years old.

Is fluent in Korean (spoken and written), with strong English communication skills.

Possesses excellent interpersonal and guest service abilities.

Presents a professional appearance with an enthusiastic and outgoing personality.

Has previous experience in hospitality, guest relations, or recreation (preferred).

Demonstrates flexibility to work weekends, evenings, and during special events.