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Hành chính
Chăm sóc sức khỏe
Marketing/ Truyền thông
Dịch vụ khách hàng
Tài chính - Kế toán
Quản lý sản phẩm & dự án
Nghệ thuật - Thiết kế
Công nghệ thông tin
Buôn bán/ Kinh doanh
Giáo dục
Nghiên cứu và Khoa học
Vận tải

Việc làm Venesa

Cập nhật 28/02/2025 23:00
Tìm thấy 5 việc làm đang tuyển dụng
Công ty TNHH Venesa
Guest Service Manager
Venesa 5.0★
1 đánh giá 81 việc làm 11 lượt xem
Hết hạn ứng tuyển
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Trưởng Ca/ Giám Sát
Ngày đăng tuyển: 07/11/2024
Hạn nộp hồ sơ: 30/11/2024
Hình thức: Làm theo ca
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Quận Ba Đình - Hà Nội

Mô tả công việc

DUTIES AND RESPONSIBILTIES

1. Managing the Guest Experience

• Intervene in any guest situation as needed to ensure guest satisfaction is achieved.

• Ensure smooth and efficient operations of the Club Lounge.

• Empower Guest Relations team members to provide excellent customer service.

• Provide immediate assistance to guests as requested.

• Serve as a leader in displaying outstanding hospitality skills.

• Set a positive example for guest relations.

• Respond to and handle guest problems and complaints.

• Ensure employees understand guests’ expectations and parameters.

• Interact with guests on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participate in the development and implementation of corrective action plans to improve guest satisfaction.

• Record guest issues in the Glitch report and hand over to Duty Manager.

• Function as a Guest Relations Officer.

• Assist the Front Desk team in check-in and check-out to ensure smooth operations.

• Perform other tasks assigned by Guest Relations Manager and Upper Management.

2. Assisting Human Resources Activities

• Observe service behaviors of Guest Relations team members and provide feedback to individuals.

• Conduct training sessions on Guest Services and Job related skills.

• Provide coaching and counseling to all subordinates to ensure personal and professional development.

• Lead and motivate the team to achieve targets allocated.

• Celebrate successes and publicly recognizes the contributions of team members.

• Support Department Head with the Employee Performance Review Process.

3. Serving as a Manager on Duty when needed

• Observe Property operations and ensure the highest level of service is well maintained.

• Represent the Property Management in resolving any guests’ related situations.

• Participate in investigation of guest incidents when necessary.

• Handle the tracking of guest service issues.

• Understand and, if necessary, implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standards (SOPs).

• Assist Duty Manager in making all related reports.

QUALIFICATIONS AND REQUIREMENTS

1. At least three years experience in a similar role in high volume hotels and/ or resorts.

2. Diploma in Hotel Management or related field, and Bachelor’s degree preferred.

3. Extensive knowledge of the Opera system and other Computer systems.

4. Excellent command of English and Vietnamese.

5. Ability to speak Korean/ Chinese/ Japanese as an advantage.

6. Excellent training and coaching skills.

7. Good management and leadership skills.

8. Ability to work shifts and under pressure.

Quyền lợi được hưởng

- 2 months of probation with full salary & service charge.

- Team building activities.

- Annual Summer Outing/Health checkup

- Accident insurance 24/24

- Attractive Medical package  

- Uniform, Laundry service is provided by Hotel

- Delicious and nutritious meal at Hotel's Staff Cafeteria

- International working environment and friendly teammates.

- Other benefits according to Company's policy.

Yêu cầu công việc

QUALIFICATIONS AND REQUIREMENTS

1. At least 5 years’ experience as Assistant Chief Engineer in scalable four or five star hotels/ resorts.

2. Bachelor’s degree or higher in construction/ engineering or related discipline.

3. Proven record of successful experience in management, budgeting, goal setting and achieving, all aspects of the building services.

4. Ability to demonstrate, motivational, leadership skills, problem solving, planning and organizing, decision making, prioritizing, delegating training and developing and producing results.

5. Excellent command of English.

Yêu cầu hồ sơ

Ứng viên vui lòng gửi CV hoặc liên hệ phòng nhân sự 02438315000 máy lẻ 3040
Khu vực
Báo cáo

Quy mô:
500 - 1.000 nhân viên
Địa điểm:

Ấp ủ trong mình những mong muốn gìn giữ nét đẹp không tuổi cho làn da phụ nữ Việt, Venesa hiện đang là địa chỉ làm đẹp tin cậy của hơn 60,000 khách hàng với hệ thống 10 trung tâm làm đẹp trên khắp cả nước. Không chỉ chiếm trọn lòng tin của khách hàng nhờ đội ngũ chuyên nghiệp, Venesa mang đến các giải pháp, công nghệ hàng đầu được chuyển giao từ nước ngoài đạt tiêu chuẩn Quốc tế.


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30/10/2024
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