GRAND K

• Support the General Manager in maintaining high service standards and overall hotel operations.
• Manage guest feedback, reviews, and complaints; coordinate service recovery with departments.
• Conduct regular room inspections, ensuring all rooms—especially VIP—meet quality standards before check-in.
• Assist teams in resolving guest service issues and uphold hotel standards across departments.
• Handle calls, messages, schedules, appointments, and meeting arrangements for the GM.
• Prepare and distribute meeting minutes; maintain proper filing and documentation.
• Provide translation/interpretation for meetings and documents when required.
• Arrange travel, accommodations, and office logistics for the General Manager.
• Monitor and manage office supplies; support smooth communication across all levels.
• Prepare daily verbal updates and monthly reports; perform additional tasks assigned by the GM.

• Competitive salary & full-service charge in the probationary period
• Uniform, duty meal, locker, and laundered uniform provided by the Hotel
• Annual health check
• Birthday gifts and allowances on special events
• Summer outings and several team-building activities
• Other benefits according to the Hotel’s policy

Required Skills:

• Fluent English, both spoken and written
• Have negotiation and problem-solving skills
• Enthusiastic, proactive, creative, and responsible
• Good planning, organizing, and customer relation skills
• Extensive knowledge of the hotel, its services, and facilities
• Proficient in the use of Microsoft Office

• Diploma in Business, Hotel Management, or Secretarial Studies

• 3 years of relevant work experience in the hospitality industry, preferably with an international brand

To submit your CV or for more information, please contact the Human Resources Department at 024.3205.2299 (ext: 5602) – Ms. Van Anh: 0339 148 281.