Hilton Saigon ★ 4.1

• Assist the Head of department with Team Members performance issues in compliance with company policies and procedures

• Assist the Head of department with recruiting, managing, training and developing the Team Members

• Assist the Head of department with setting departmental objectives, work schedules, budgets, policies, and procedures

• Responsible for department/ outlet targets and budgets.

• Responsible for C&E department financial performance in terms of revenue generation and cost/expenses controlled within the budgeted guidelines.

• Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements.

• Monitor the appearance, standards, and performance of the Department Team Members with an emphasis on training and teamwork

• Monitor staffing levels to meet cover business demands

• Allocate work duties to Supervisor/Team Members

• Maintain good communication and working relationships with all hotel departments

• Conduct monthly communication meetings, in the absence of the Head of department, and produce minutes.

• Have a good understanding and ensure the team understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation andensure implementation of those related to your department;

• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.

• Have knowledge of the hotel, its services, and facilities

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, ensure the team does the same.

• Report maintenance deficiencies and items in need of repair and follow up to make it done

• Report hazard issues and follow up to make it done

• Carry out lost and found procedures

• Ensure the standards of cleanliness and orderliness of all working areas

• Be environmentally aware

• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).

• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at alltimes.

• Be proactive and observant in service to identify guest needs before being asked.

• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene

• Manage Guest requests in a timely and efficient manner

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• Manage master keys in his/her possession

• Manage all C&E operations on a daily basis ensuring an effective and positive working environment at all times.

• Communicate frequently with event manager to monitor C&E calendar and provide in time assistance with guests requirements and recommendations pre and post function.

• Have a full understanding of C&E equipment, set up and serving standards with a keen sense of style, attention for detail as well flexibility in order to accommodate a variety of guest requests.

• Assist in hiring and keep records of casual workers to establish a qualified casual worker source, to support different levels of business.

• Support other F&B operations outside of assigned outlet when required.

• Carry out any other reasonable task set by the Hotel's Management

• Attend training and meetings when required.

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement.

- Professional and classy working environment.

• 2-3 years of related experience
• 2+ years of management or supervisory experience
• Knowledge of departmental and hotel operations
• Ability to work creatively and interest in keeping track with ongoing trends in C&E worldwide.
• Knowledge of computers and training techniques
• Good communication skills, fluent in Vietnamese
• Ability to read, write, and speak English language to communicate effectively
• Ability to exercise judgment in evaluating situations and in making sound decisions
• Knowledge of various computer programs, such as Word and Excel
• Creative and innovative approach to problem solving
• Methodical and well organized
• Excellent leadership, interpersonal and communication skills
• Strong organizational, planning and analytic skills
• Excellent attention to details
• A passion for delivering exceptional levels of Guest service
• Positive attitude
• Excellent grooming standards
• Ability to work with ownership as well within a team
• Flexible, reliable, accountable and resilient
• A passion for being on a winning team
• Strong work ethic
• Ability to work under pressure
• Able to travel for business (if required)
• Experience in First Aid
• Have Firefighting qualification
• A degree or diploma in Hotel Management or equivalent
• Familiar with Property Management Systems; Opera system
• Fluency in other languages, Chinese, Korean, Japanese are preferable