Hoiana Resort & Golf ★ 3.4

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

Operational

• Ensures that minimum brand standards have been implemented.

• Embraces all Touches of New World Hotel and the Food and Beverage Top 20.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

• Maintains par stocks of all equipment and guest supplies as required.

• Sets up venue as per guest requirement.

• Checks/ tests all audio vision equipment prior to any function.

• Places all signage for functions at proper place/ location.

• Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.

• Ensures all linens and equipment are clean before sending to the store.

• Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.

• Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.

• Works closely with the Art Department in decorating the function venue.

• Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.

• Fully conversant with all aspects of the Micros System.

• Computes bill and accepts payment as required.

• Performs the function of cashier as required.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Personnel

• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

• Competitive salary and packages.
• Service Charge.
• Interesting training course provided by hotel and Rosewood group.
• Professional working environment with international branding.

• People person and good motivator
• 2 years of experience in the related field required for this position
• Able to converse in English
• Able to perform shift works