Hotel Royal Hoi An

Primary Responsibilities

• To maintain the upkeep and cleanliness of F&B outlets, Functions, offices, and public areas ensuring maximum guest satisfaction and adhering to the standard required by our hotel..

•To work on a rotation basis within Housekeeping. To shampoo and upkeep carpets upholstery and hard flooring in accordance to hotel standards.

•To report for duty punctually in full regulation uniform.

•To provide a courteous and professional service at all times.

•To maintain good working relationships with your own colleagues, and all other department.

•To ensure proper assignments of work to Housekeeping Employees.

•To report on repair and maintenance to supervisor.

•To report items found in public areas to Housekeeping Lost/Found directly.

•To follow up duties from the previous shift.

•To handle equipment with care and cleaning supplies.

•To respond to paging and follow up where cleaning is needed.

•To sweep, mop and polish floor.

•To vacuum carpet, spot shampoo to remove stains.

•To clean furniture, fixture, glass and mirror.

•To ensure cleaning equipment are in order and stored appropriately.

•To have a complete understanding of the Hotel’s employee handbook and adhere to the regulations contained within.

•To maintain a high standard of personal appearance and hygiene at all times.

•To have a complete understanding of and adhere to the Hotel’s policy relating to Fire & emergency, Hygiene, health and safety.

Knowledge and Experience

• Tourism & Hospitality experience preferred.

• Ability to work in a fast-paced environment requiring multitasking

• Strong problem-solving skills required

• Excellent customer service and problem resolution abilities

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Positive mindset