Hyatt Regency West Hanoi ★ 4.3

Administration

• Assists to prepare and update the Information Systems Departmental Operations Manual.
• Ensures the availability of any stationery or consumables required by any I.S. systems.
• Ensures that all licenses are complete and up-to-date.
• Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Ensures productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International IS Operations Manual.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

• Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
• Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
• Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
• Assists to establish and implement procedures to ensure backup of data in any I.S. system.
• Rebuilds data corrupted by either hardware or software faults.
• Operational (continued)
• Coordinates the timely handling of any software fault reports or enhancement requests.
• Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel.
• Provides technical assistance to internal and external audit employee.

• Bachelor's degree in IT or a related field.
• At least 01 year of progressively responsible work experience directly related to the duties and responsibilities specified.
• Knowledge and understanding of information systems.
• Strong interpersonal and communication skills and the ability to work effectively with other departments.
• Ability to foster a cooperative work environment.

• Competitive remuneration package
• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.
• International and professional but friendly 5-star working environment.
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel.
• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law