Jiva Hoa Lư Retreat

• Team Leadership: Supervise and mentor the front desk team, ensuring a cohesive and professional guest service experience.

• Check-In and Check-Out: Oversee the check-in and check-out processes, ensuring accuracy, efficiency, and adherence to brand standards.

• Reservations Management: Manage room reservations, monitor occupancy, and maximize room revenue through effective room inventory management.

• Guest Relations: Foster positive relationships with guests, addressing inquiries, special requests, and feedback to enhance their experience.

• Training and Development: Provide ongoing training to front desk staff, equipping them with the skills and knowledge to excel in their roles.

• Shift Scheduling: Develop and manage staff schedules to ensure adequate coverage and operational efficiency.

• Financial Transactions: Oversee the accurate processing of guest payments, deposits, and billing, while maintaining security measures.

• Collaboration: Work closely with other departments to ensure smooth communication and coordinated efforts for guest satisfaction.

• Reporting: Prepare regular reports on guest satisfaction, occupancy rates, and operational performance for senior management.

• Problem-Solving: Address and resolve guest and operational issues effectively, seeking opportunities for continuous improvement.

• Upselling: Encourage and support front desk staff in upselling room upgrades and additional services to enhance guest experiences.

• Health and Safety: Ensure compliance with health, safety, and security protocols at the front desk area.

- Salary: negotiable based on experiences.

- Revenue bonus, holidays, 13th month salary based on Company regulations and revenue.

- Participate in Company activities: professional development and training, team building activities, field trip...

- Work in a dynamic, professional environment.

• 5 years of progressive experience in front office operations, with a minimum of 2 years in a supervisory or managerial role.

• Strong guest service orientation and excellent interpersonal skills.

• Proficiency in front office management software and Microsoft Office Suite.

• Exceptional leadership, communication, and problem-solving abilities.

• Experience within the luxury hospitality industry is a plus.

- All copies/scaned certifications

- Reference list

- Letter of recommendation (if any)