Melia Vinpearl in Central ★ 4.0

• OPERATIONS

Ø Execute the tasks in compliance with the rules, processes and procedures of hotel administration.

Ø Supervise the movement of goods within the hotel, both at the time of reception and during their journey through the hotel until they are consumed.

Ø Overseeing the inventory process, as well as carrying out control inventories.

Ø Prepare different reports for the area: cost reports (Flash Report), report on slow-moving items, stock turnover, updating of cost breakdowns and consumption analysis, among others.

Ø Identify and propose improvements that optimise efficiency in their workplace.

CUSTOMER EXPERIENCE

Ø Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.

Ø Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

Ø Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.

Ø Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.

Ø Support their manager with the Sensory Architecture established for their areas.

Ø Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

HEALTH & SAFETY// HEALTHY WORKPLACE

Ø Be knowledgeable of the hotel’s evacuation plan.

Ø Be knowledgeable of the personal protective equipment and use it correctly.

Ø Be knowledgeable of the methods, work procedures and risks inherent to their activity.

Ø Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

• Attractive salary and benefits package.
• Insurance: In addition to health insurance, social insurance, and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
• 13th month salary.
• Other benefits according to the company's regulations.

• University education in Business Administration, Finance and Accounting or similar.
• Specific knowledge: accounting, management and control.
• Knowledge of commercial operations and invoicing.
• Knowledge of the different computer programs will be valued: PMS, SAP, and other cost control programmes.
• Tool management: Office package.
• Knowledge of hotel operations.
• At least 2 years’ experience in a similar position.

Please send your CV here.

Contact us via: Hotline/Zalo - 0358750599 (Ms.Thùy)

Email: Thuy.mai(a còng)melia.com