The NAB Innovation Centre Vietnam 4.5 ★

ABOUT THE JOBWe are seeking motivated ATM Technology Analyst to join the team at National Australia Bank. As an ATM Technology Analyst, you will be able to improve communications and pay attention to details/self-sufficient.YOUR JOB RESPONSIBILITIES• Provides technical support and assistance to our Retail Frontline Colleagues.• Co-ordinate with internal IT and external vendors and ensure reliability of the Frontline Services • Monitor alerts and escalate issues for all applicable procedures and systems.• Incident management co-ordination with vendors where applicable• Ownership of reporting within Frontline Technology team• Provide escalation support to Retail Frontline Colleagues for incidents impacting Frontline and ATM Services • Provide process improvement ideas and suggestions that help improve the overall support processes that are pertinent to providing greater value.• Be solution driven and take ownership in the successful resolution of inc• Change management.YOUR SKILLS & EXPERIENCE• 2+ year's experience with Frontline Self-Serve and ATM technology and some Knowledge of Terminal• Prior support role experience, with sound knowledge of ITIL including work on a Service desk providing support to ATM and Frontline Technology Services (services within bank branches, such as Cash Recycling Machines, Coin Machines, ATMs, etc)• Excellent verbal/communication skills - these roles will have many stakeholders including business/tech/vendors.• Excellent/prior experience with report tools - dev and distribution - such as power bi, excel, etc.THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. CLOUD-FIRST NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you! If this excites you, let's have a chat over a cup of coffee!