Oakwood Residence Hanoi

Mô tả công việc

• Processes reservations by mail, telephone, cable, fax or central reservation systems referral. 

• Processes reservations from the sales office, other hotel departments, and travel agents. 

• Knows the type of rooms available as well as their location and layout. 

• Knows the selling status, rates, and benefits of all packages plans. 

• Knows the credit policy of the hotel and how to code each reservation. 

• Creates and maintains reservation records by date of arrival and alphabetical listing. 

• Determines room rates based on the selling tactics of the hotel. 

• Prepares letters of confirmation. 

• Communicates reservation information to the front desk. 

• Processes cancellations and modifications and promptly relays this information to the front desk. 

• Understands the hotel's policy on guaranteed reservations and no-shows. 

• Processes advance deposits on reservations. 

• Tracks future room availabilities on the basis of reservations. 

• Helps develop room revenue and occupancy forecasts. 

• Prepares expected arrival list for front office use. 

• Assists in preregistration activities when appropriate. 

• Monitors advances deposit requirements. 

• Handles daily correspondence. Responds to inquiries and makes reservations as needed. 

• Makes sure that files are kept up to date. 

• Maintains a clean and neat appearance and work area at all times. 

• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees. 

• Walk around with the client and ensuring that they secure whatever services they are in need of. 

• Getting information about areas of interest in order to target more clients in particular seasons. 

• Making arrangements for clients travel programs. 

• To be aware of all front office procedures and assist with reception duties when required. 

• To be fully aware of and adhere to health and safety, fire and bomb threat procedures. 

• Willing to undertake any reasonable request made by management in any other areas of the house. 

• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. 

• Configuring rates on hotels Property Management Systems (PMS)

Quyền lợi được hưởng

- Very Competitive in salary and benefit packages

Yêu cầu công việc

• Graduated bachelor degree or diploma in hospitality management or related field. 

• Ability in speaking, reading, writing and understanding the primary language used in the workplace and used by guests. 

• Experience in hotel-related desired, Hotel software and their functionalities.

Yêu cầu hồ sơ

CV with full information of experiences, education and personal information shall be sent to phone number 0935 972 537 (Ms Linh)