Oakwood Residence Hanoi

Job Summary

Overall accountable for the financial and operational performance of the property. Ensure approved budgets are optimized and achieved; and optimum delivery of Gold Standard Product and Services that is consistent with the Company’s standard to achieve maximum guest satisfaction.

Job Description

• This position will be based in Vinh Yen city and he/she reports to the Cluster General Manager based in Hanoi.
• Responsible for all pre-opening activities and the financial performance of the unit both from an operator and an ownership level after the property is successfully opened.
• Ensure operations are run in line with laid down guidelines and stipulated procedures in accordance with the operating manuals and as per the law of the land.
• Upkeep and maintenance of the property/physical assets to its highest standard.
• Custodian of the brand values, credentials and maintain the ‘sanctity of the brand’.
• Maintain appropriate relations with our business partners/stakeholders.
• Ensure appropriate/timely returns and management of the company’s business and finances.
• Be on the lookout for other opportunities to spread the brand name in Vinh Yen and/or any other major cities in Vietnam.
• Build appropriate relationship with the city authorities and other stakeholders.
• Ensure appropriate multi-faceted contacts with sources at corporate/cluster office.
• Maintain harmonious and disciplined employee relations to ensure appropriate and forward-thinking Human Capital Management.

Key Qualification

• Bachelor Degree in Hospitality Management
• Minimum 3 years’ experience as EAM or Resident/Hotel Manager in reputable international hotels.
• Proficient in English and native Vietnamese language is a must.
• Sound knowledge of the hospitality
• Strong analytical problem- solving skills and high computer literacy.
• A team player with strong interpersonal and communication skills
• Self-driven and able to work within tight deadline