Oakwood Residence Hanoi

• Receives, sorts, counts, stores and issues all F&B and room linen according to established procedures
• Assists in inventory taking
• Assists in repairing linen
• Reports damages and loss of linen to supervisor
• Issue guests and cleaning supplies according to established procedures
• Maintains linen room and equipment in proper state of cleanliness and repair
• Maintains records of new linen, discard and issues
• Complies with Hotel’s health, safety and hygiene policy and adheres to conduct personal grooming and hygiene standards
• Attends meetings and training sessions as required
• May assist with other duties as assigned

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests wi

• Primary Education or equivalent
• Some housekeeping or laundry experience.
• Communication skills