Karofi

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is looking for a QA Analyst to join our CRM Platform team. In this role you will be responsible for developing test cases and procedures, testing the features and functionalities in our Salesforce platform and other go to market tech stacks, work with other team members to resolve defects, and coordinate sign off with business users before production deployment.

The ideal candidate should have a strong in root cause analysis as well as an understanding on working in an agile and sprint environment. This position is based in our Ho Chi Minh City office and work with peers around the globe.

What You Will Be Doing

• Conduct end-to-end testing of Salesforce solutions, including configuration and customization.
• Design and Execute test cases using Salesforce testing tools and frameworks.
• Define testing standards and develop well-structured, maintainable, and easy-to-understand test scripts and documentation.
• Participate in scrum meetings, analyze assigned user stories, identify/resolve gaps in functional user stories/business requirements.
• Collaborate with business stakeholders from Go to Market teams to conduct User Acceptance Testing (UAT) pre-deployment and ensure all requirements are met.
• Document and report defects, and work with administrators / analysts to resolve them.
  
  
  

What We Need From You

• A Minimum of 2 year QA experience in Salesforce CRM platform
• Experience working with Marketing Ops, Sales Ops, Customer Support Ops, FP&A would be ideal
• Knowledge of Testing/Planning Tools/Testing Practices
• Experience with third-party application integrations (i.e. HubSpot, ZoomInfo, Customer Portal, Bamboo, NetSuite)
• Experience working in an Agile and Sprint environment
• Experience with JIRA or Other Defect Tracking Software
• Detail oriented and strong organization skills
  
  
  

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.