Voco Hotels

YOUR DAY-TO-DAY

• Co-ordinate the maintenance of all recreational facilities and equipment

• Coordinate the delivery of all recreational guest services

• Responsible for the safety of all guest services

• Manage all staff in this department

• Manage the sale and promotion of departmental products and services

• Access sales and marketing data

• Assist with the development of new products and services

• Assist with the evaluation of sales and marketing activities

• Anticipate economic business level fluctuations and makes action plans

• Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)

• Deliver high quality service to guests

• Adhere to departmental cleaning and maintenance programs

• Attend and input at management meetings as required

• Works with Human Resources on manpower planning and management needs

• Works with Director of Finance in the preparation and management of the Department’s budget.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office

• Problem solving and organizational abilities

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 2 years related experience including 1 year experience in SPA operation, or an equivalent combination of education and experience