The Role

The Key Account Manager (Smallbox Channel) is a full-time, on-site role based in the Ho Chi Minh City Metropolitan Area, responsible for managing and growing key accounts within the Smallbox channel in the FMCG industry.

This role focuses on building strong, long-term partnerships with Smallbox customers, driving sustainable sales growth, and delivering channel-specific strategies. The Key Account Manager will lead business planning, analyze market and shopper insights, and work closely with internal teams to ensure strong in-store execution and achievement of commercial objectives.

Key Responsibilities

• Develop and maintain strategic relationships with key Smallbox accounts, including wholesalers, distributors, and key independent retailers.
• Build and execute channel-specific business plans to drive sales growth, distribution, assortment, and visibility within the Smallbox channel.
• Analyze FMCG market dynamics, shopper behavior, and sales performance to identify growth opportunities and optimize pricing, promotions, and product mix.
• Lead commercial negotiations with customers, including trade terms, promotions, and joint business plans.
• Ensure excellence in execution at store level by working closely with field sales, merchandising, and operations teams.
• Monitor account performance, track KPIs, and provide regular business reviews and forecasts.
• Coordinate day-to-day customer service activities, promptly addressing issues and ensuring high customer satisfaction.
• Collaborate cross-functionally with Marketing, Supply Chain, Finance, and Sales teams to deliver aligned commercial objectives.

Qualifications & Requirements

• Strong Key Account Management experience, with proven ability to manage and grow high-value customers.
• Solid business planning and analytical skills, with the ability to translate data into actionable strategies.
• Strong customer service mindset with a commercial and solution-oriented approach.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced FMCG environment.
• Minimum 4 years of experience in Sales, Trade Marketing, or related functions; experience in FMCG and Smallbox/Modern Trade is a strong advantage.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

Interested candidates, please send your CV

📩 Apply now: [email protected]

📲 Phone: +84 969 050 440