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II. Job Summary
Key Accountabilities and Performance Measures Impacted for both In-house teams and 3rd Parties as well.
III. Key Roles & Responsibilities
1. Sales operation planning, management and monitoring:
- Delivery the sales targets
- Manage tele sales agents, field sales agent through team leaders
- Maintain of low attrition rate for agents and team leaders
- Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
- Ensure all the audit requirements are met and follows the policies laid down by the company
- Ensure the changes in the policies are communicated in time to staff
2. People development, training and motivation:
- Recruitment of agents
- Termination of agents on account of non-performance / disciplinary issues
- Implementation of any process which helps improves process efficiency
3. Problem Complexity:
- Routine Problem - Agent not reporting to work, non-adherence of the process by an agent / team leader
- Non routine - Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats Performance measures
- Daily & monthly originations of loans/insurance policies
- Daily & monthly productivity MIS reflecting the calling & conversion metrics
- Monthly Attrition MIS
- Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
- Satisfactory Audit ratings and visit memo'sIV. Job Requirements
1. Qualification: Candidate must possess at least a Bachelor Degree
2. Work Experience: Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies.
- Preferably Managers specializing in Sales - Tele sales/Telemarketing or equivalent
3. Knowledge: Should have basic knowledge of the financial/insurance products.
4. Skills
- Excellent MS-Office skills
- Good communication skills
- Good team player & fast learner
- Good command over English.
5. Attitude
- Proactive
- Trust-worthy
- Positive thinkingBonus:
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Healthcare:
Premium personal healthcare insurance for all employees and spouse and/or children
Annual leave:
14 - 20 days annual leave, 3 days of sick leave with pay