Giao Nhận Toàn Cầu DHL Việt Nam ★ 4.0

COMPANY INTRODUCTION

DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit Không có

JOB DESCRIPTION

Contribute andparticipate in field review projects/ programs as requested or required
Prepare regularperformance reporting (specific or regular) in line with thedaily/weekly/monthly reporting schedule
Use existingtools and methodology to conduct in- depth analysis to identify issues, problemsand opportunities
Conduct andfacilitate onsite performance reviews
Conduct useracceptance testing and implementation support of changes to the reportingsystems to ensure the quality of the measurement and reporting is maintained
Provide theEngineering and Infrastructure Team support to roll out projects
Keep track ofactions that are taken to address and identify problem areas and monitorperformance for improvement
Create userdocumentation for performance reporting and communication to the user community
Provide onsiteService Quality support to the Service Centers
Provide onsitesupport to the GSOP Manager during audits
Investigate intoaccuracy of performance measurement or reporting, keeping stakeholdersappraised of status and raising notifications where necessary
Interpret andanalyze the measurement, monitoring and action of performance and productivitymeasures to ensure network operations KPI’s are met

REQUIREMENTS

Fluent in English(written and spoken)
3 years ofdistribution/transportation experience preferably in an Operations domain
Bachelordegree
Commitment toExcel, SQL

BENEFITS

Strong career support & lots ofopportunities in an international environment.
Working together based on DHL Groupvalues of “Respect and Results”
Coaching & Feedback culture allowsyou to advance further in short- term and long- term development goals.
Sports/Hobby Clubs
Multifarious engagement activities under“Best Day Everyday” – our Health & Well- being program.
Training: both online and offline withGlobal DHL Group Standards.

HOW TO APPLY

Deadline: 23:59 26/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.

APPLY NOW

1 applicant

CUSTOMER SERVICE ADVISOR

Thỏa thuận

JOB DESCRIPTION

Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Accept and register bookings for DHL services.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.

REQUIREMENTS

2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Fluent in English
Bachelor of Degree in Business (preferable) or equivalent

BENEFITS

Sports/Hobby Clubs.
Working together based on DPDHL values of “Respect and Results”
Training: both online and offline with Global DPDHL Standards.
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.

HOW TO APPLY

Deadline: 23:59 26/3/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.

APPLY NOW

9 applicants

Cập nhật gần nhất lúc: 2025-03-19 18:00:04