AEON MALL ★ 3.1

Mô tả Công việc

To be responsible of the group’s sales achievement, gross profit, loss, ordering, backroom and selling area management

Manage staff in a team to ensure that the operation of in store is managed properly, timely and accurately.

Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.

1. Operations management

2. Manpower management

3. Sales & Profit management

4. Customer service & Other tasks

• Operations management
  - Supervise & support to General Staff to ensure:
  - Merchandise is fully replenished, in good conditions & quality
  - All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally
  - Changing price label (if necessary) is completed before store opens.
  - Check and verify inventory orders raised by Staff(s).
  - Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
  - Plan, assign duties for General Staff to make necessary preparation for Membership Day and Public Holidays
  - Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
  - Sales floor is kept clean & tidy
  - All backrooms are locked in good conditions
  - POP execution is carried out properly
  - Fire safety procedure is carried out properly
  - Maintain FSH as the company rules
  - Check and verify variances in stock & sales figures after Stock Take and make report to Sales Leader.
  - Execute store opening & closing as directed by Division Leader.
• Manpower management
  - Plan and prepare duty roster, shift plan and assign subordinates on duty.
  - Ensure sufficient manpower during business in ad-hoc situations.
  - Ensure General Staff attendance and attire.
  - Be responsible for General Staff’s performance.
  - Identify and reduce unnecessary tasks to increase staff productivity.
  - Regularly train and motivate subordinates in daily works.
  - Identify potential staff for succession planning purposes.
• Sale and profit management
  - Make sure that merchandise is fully replenished, in good conditions, quality and follow schematic plan or supervisor plan
  - Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
  - Price check and price change ( label) in neccessary are completed before open store.
  - Monthly stock take follow company regulation.
  - Co-ordinate with Suppliers to execute promotion schemes.
  - Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
  - Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
• Customer service
  - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
  - Handle customer complaint and give the best solution for customer satisfaction
  - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc
  Other tasks
  - Other tasks or responsibilities as assigned by Sales Leader
  - Open & close store

Yêu Cầu Công Việc

• Intermediate
• At least 02 year related experience
• High presure
• Abilities to use Computer, Office programs and Database
• Detail oriented and be able to handle multi-tasks
• Be able to work at shift & on Public holidays.