Gear Inc Việt Nam ★ 3.1

COMPANY INTRODUCTION

Đà Nẵng

Company size: 6,000+ employees
Gear Inc. is a Game Development Studio and BPO Service Provider with offices around Southeast Asia and expanding globally.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that&039;s just the start!
Commitment to our people is our real strength and the key to our success.
For more information, please visit our websites:
https://www.gearinc.com/

Quality Analyst

Đà Nẵng

JOB DESCRIPTION

Evaluate and audit team quality including both internal and external reports;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Review client claims and non- compliance issues;
Conduct data analysis to identify areas for improvement;
Maintain standards and performance quality for all services provided.
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Develop, recommend and monitor corrective & preventive actions;
Identify and implement best practice appropriate and applicable to improving overall quality;
Check and validate findings, implement appropriate corrective actions;

REQUIREMENTS

Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Assist in training as needed;
Strong communication skills (verbal and written);
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Willing to handle multi- projects;
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Having experience in the BPO industry (Content Moderation) is a plus.
Works independently with minimal supervision;
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail- oriented with strong analytical skills;
Team player and has excellent interpersonal skills;

Requirement

Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data- oriented.
No corrective actions received in the previous job;

BENEFITS

Salary and Benefits

Attractive salary, night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Paid leave (12 days/year).
Summer vacation (Paid days off and bonus);
Annual health check;

Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
Nap room for a quick rest;
Free drinks (coffee, tea, etc.);
Modern hardware (Laptop and other equipments provided);
An open and honest culture where people are valued, treated fairly and trusted and empowered;
5 shifts per week amounting to 40 hours (Monday- Sunday), arranged by the company;

HOW TO APPLY

Deadline: 23:59 31/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.

APPLY NOW

Cập nhật gần nhất lúc: 2025-05-25 00:10:05