HLS VIET NAM ★ 4.0

1. Develop and Manage Pricing Strategies:
• Develop pricing proposals based on market trends and customer requirements.
• Manage and update customer quotations, rate sheets, and contracts.
• Support the sales team with rate inquiries and customized service offerings.
2. Manage Booking and Transactions:
• Work closely with overseas offices/agents to handle booking confirmations, shipping instructions, and problem resolutions.
• Monitor and ensure shipments are booked and transported on time and according to customer requirements.
• Handle issues related to bookings and transportation, ensuring customer satisfaction.
• Maintain and update shipment records accurately in the system.
• Provide excellent customer service by promptly responding to customer inquiries and handling complaints professionally.
• Continuously seek to improve processes for better efficiency and customer satisfaction.
3. Analysis and Reporting:
• Track and analyze shipment performance (on-time delivery, cost management, exceptions).
• Prepare regular reports on shipment status, volume trends, carrier performance, and customer feedback.
• Identify process gaps and recommend improvement actions to management.
4. Support and Develop Team:
• Share knowledge and best practices with team members to enhance service quality, coordination, problem solving skills
• Assist in training new team members on systems, processes, and US trade compliance requirements.
• Actively contribute ideas to optimize team operations and increase productivity of team.
5. Collaborate with Other Departments:
• Coordinate with related departments (Sales, Pricing, Booking, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
• Ensure requests and feedback from other departments are handled promptly and effectively.
6. Ensure Compliance and Service Quality:
• Ensure all pricing and booking processes comply with company regulations and legal standards.
• Monitor and ensure the quality of services provided to customers meets the highest standards.
7. Additional Responsibilities:
• Perform other tasks and projects as assigned by the Manager or upper level.1. Educational Background:
• Bachelor's degree in relevant fields such as Economics, Logistics, Business Administration, supply chain Management, international Business or equivalent
2. Experience:
• Minimum of 3-5 years of experience in sea export, operations, with a strong emphasis on a customer service and overseas agent management.
• In-dept understanding of sea freight export procedures to the US,CA, including key regulatory requirements.
• Have experience in Cargowise, ERP or related platform in Logistics industry.
3. Language Skills:
• Proficiency in English (listening, speaking, reading, and writing)
4. Skills and Abilities:
• Ability to lead and develop a team.
• Ability to manage multiple tasks and prioritize effective in a fast-paced environment
• Hight attention to details and organizations skills
• Ability to adapt to changing business needs and time-sensitive requirements
• Strong communication and teamwork skills.
• Proficiency with tools and software supporting pricing and booking management.
• Open-minded, proactive, and able to work in a culturally diverse environment.
• Strong problem-solving skills and the ability to work independently and under pressure.Thưởng
13th-month salary and performance-based bonuses as per company policy