Mô tả công việc
• Positively contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Makes appropriate suggestions and recommendations to superior for the general improvement of hotel.
• Is fully conversant with all Health and Safety, Fire and Emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and positive body language.
• Is polite and professional in situations where the image or reputation of the hotel is represented.
• Attends meetings and training as required.
• Ensures that activities are carried out honestly, ethically and within the parameters of Country law.
• Interacts with guests actively soliciting feedback.
• Performs additional duties as directed by management board.
Key results:
• Directs and controls all subordinate associates to ensure that day to day operational matters are handled on time and guest expectations are met
• To ensure and coordinate the operation of Sports & Recreation achieving the guest satisfaction and expectations.
• Oversees the service standards in all activities areas ensuring that they conform to the requisite standards and meet or exceed customer expectations
• Plans and executes activities as directed
• Handle customer complaints and special request from guest
• Ensure safety standards are followed by all associates
• Planning duty rosters, vacation planning and scheduling and public holiday planning
• Conducts frequent checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, associate grooming and manning levels are in order and takes appropriate action where necessary
• Carries out administration requirements, prepares and submits reports on time as directed
• Manage the department expenses and revenue, equipment inventory
• Planning the budget, capex for coming year
• Provide assistance with other activities or events as required
• Conduct the daily morning briefing to ensure all staff are prepared for days activities and obtain feedback from prior days activities
• Ensures that all departmental reports and forms are completed accurately and punctually
• Other duties are performed as assigned by the Management. board
Quyền lợi được hưởng
Training & development opportunities in an international resort environment
Accomodation, meals other benefits are available
Yêu cầu công việc
- Self-motivated, hard-working, sensible, able to work under pressure, pleasant, responsible, independent, initiative, outgoing personality and ability to communicate with people at all levels
Yêu cầu hồ sơ
KHÁCH SẠN ZANNIER BÃI SAN HÔ quay mặt ra bãi biển ở thị xã Sông Cầu, Zannier Hotels Bai San Hô cung cấp chỗ nghỉ 5 sao và có xe đạp cho khách sử dụng miễn phí, hồ bơi ngoài trời cũng như khu vườn. Chỗ nghỉ này có các phòng gia đình và sân chơi cho trẻ em. Nơi đây cung cấp dịch vụ phòng, dịch vụ lễ tân 24 giờ và dịch vụ thu đổi ngoại tệ cho khách. Phòng nghỉ gắn máy điều hòa tại Zannier Hotels Bai San Hô được bố trí tủ để quần áo, máy pha cà phê, minibar, két an toàn, TV màn hình phẳng, ấm đun nước, sân hiên và phòng tắm riêng với bồn tắm. Một số phòng có ban công trong khi các phòng khác nhìn ra biển. Mỗi phòng đều được trang bị ga trải giường và khăn tắm.