ALIFACO GROUP

Our job performance is within the framework of the BV Quality Assurance System, follow strictly HSE requirements, Codes of Ethics and BV Group's policies and procedures.
Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
Liaise & co-ordinate with clients on training schedule;
Record and manage customer information and constantly update it on the database system;
Schedule & co-ordinate with training clients for submission of documentation for review;
Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
Co-ordinate with clients for certificate collection & mailing of certificates;
Evaluate customer feedback and identify ways to maximize customer satisfaction;
Calculating and submit sub fee, OT of sub-contractor.

Bachelor's degree in English, Business Admin or Technical major;
Effective team co-ordination and leadership skills;
Customer orientation and ability to adapt/respond to different types of character;
Ability to multi-task, prioritize, and manage time effectively;
Good command of English;

Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check;
13th salary, salary review per year, bonus;
Annual leave with pay: 15 -18 days/year + 5 sick leave/ year;
Phone allowance, taxi card,...;
Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...);
Participate in events with company such as Year end party, Outing trip, Family day. Environment day;
Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..);
Birthday gifts and shorter working time on birthday;
Opportunity to experience a professional, multinational working environment, & exposure to the European; standard working style from a French company.