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Mô tả công việc
General Operation:
- Responsible for operational, service and presentation excellence – specifically in reception, public areas, events and leisure facilities (pools, landscape, recreation, and entertainment).
- Handles all VIP’s requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated.
- Co-ordinate the planning of operational staffing, systems and procedures for the residence
- Supervise room attendants, public attendants and related associates.
- Hire, train, coach, evaluate, mentor and manage associates to ensure they have adequate guidance and resources to achieve performance objectives for success.
- Ensure standards are met to maintain department objectives, standards, regulatory compliance guidelines and budget to achieve proper management of the department.
Housekeeping & Public area:
- Establish and maintain a regularly scheduled cleaning program - floor care, deep cleaning, changing shower curtains etc. in a beautiful, luxury, tidy standards.
- To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.
- Informs other departments of housekeeping matters that concern them, particularly the laundry, the engineering, the Front Office, and the Food and Beverage team.
- Provide a professional, advisory and executive support service.
- Ensures that the rooms are spotless and continually restocked and straightened.
- Reports for work on time wearing a clean and tidy, neatly groomed per standards.
- To maintain a high standard of personal appearance and hygiene at all times
- Assist with the monthly inventory of housekeeping products and equipment.
- Make sure all equipment and electric device in rooms working well.
- Assure all safety and security policies and procedures are followed.
- Ensure all pantry/store are locked, floor corridor is well cleaned.
- Schedule and supervise deep cleaning floor, glass surface and any other projects.
- Ensure quality controls are in place for all linen processes, rejecting any exceptions.
Landscape & Gardening:
- Implement care and maintenance outside landscaping: flowers, ornamental plants, garden as well as inside landscaping of the House.
- Set up the taking care plan of plants, flowers and garden grounds.
- Prepare budget plans to implement work items, purchase tools, supplies, flowers and ornamental plants.
- Regularly check the quality and quantity of flowers, ornamental plants and gardens.
- Arranging personnel and distributing work.
Event & F&B Services:
- Utilize problem solving skills, familiarity with the whole property’s food & beverage facilities knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude.
- Develop and implement beverage menus.
- Florishing and decorating the party table.
- Maintain standards and overlook the food / drink at its best service when serving.
- Work closely with F&B team, Kitchen, Chefs for smoothing private events, in house party.
Technical maintenance:
- Report maintenance issues to Maintenance/Engineering Department.
- Inform the Engineering Department about cleaning repairs and maintenance work to the Engineering Department.
- Identify and warn the unit of risks during operation, propose and implement measures to prevent incidents and minimize risks.
- Efficiently manage stock control and the maintenance of all equipment.
Security:
- Ensure patrols are carried out in all areas, ensuring safety, security and fire prevention.
- Patrol all the areas to detect fires, missing or non-functioning fire safety equipment
- Carry out inquiries and inspections of all security/fire related incidents and submit reports
- Support/organize firefighting teams in case of emergency
- Assist in investigating and resolving incidents involving guests and management
Others: to undertake any other assigned tasks as set by owner or VIPs.
Quyền lợi được hưởng
Health and accident insurance 24/7
13th month salary
Bonus
Yêu cầu công việc
- Long term commitment
- Careful, meticulous, sophisticated, agile, ready and willing mind-set.
- Excellent communication skills, task and project driven.
- Strong leadership capabilities.
- Logical, strong- minded, decisive and able to work under pressure.
Yêu cầu hồ sơ
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Công ty TNHH MTV ALIFACO được thành lập khi làn sóng Start up phát triển mạnh mẽ tại Việt Nam, chúng tôi luôn đề cao tinh thần khởi nghiệp, hỗ trợ, đồng hành và cùng những người chung chí hướng tiếp tục tinh thần đó để cùng nhau chinh phục các mục tiêu riêng của mõi cá nhân và mục tiêu chung của Alifaco thông qua lĩnh vực về chăm sóc sức khỏe.
Với phương châm WHERE DREAMS COME TRUE – ALIFACO luôn mở cửa đón nhân tài – chung vai cùng tiến bước. Với môi trường năng động, trẻ trung, cởi mở và đề cao sáng tạo, cùng văn hóa học tập mạnh mẽ và thúc đẩy phát triển. Alifaco tự hào vững bước cùng những tài năng trẻ, tự hào ươm mầm những giấc mơ và trở thành cộng đồng khởi nghiệp mạnh mẽ, chinh phục đỉnh cao thành công, đưa sản phẩm Việt nên bản đồ kinh tế thế giới.
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