FPT Software ★ 3.8

We are seeking a highly skilled and experienced SME Telco to provide expert guidance and support on telecommunications solutions for our clients. This role will be crucial in pre-sales, solution design, project delivery, and ongoing support, ensuring our outsourced IT services meet the specific needs and challenges of our telecommunications clients. The ideal candidate possesses a deep understanding of telecom technologies, industry best practices, and the ability to translate complex technical concepts into business-friendly language.

Responsibilities:

Pre-sales Support:

• Collaborate with sales teams to understand client requirements and identify opportunities for IT outsourcing within the telecommunications sector.
• Develop and deliver technical presentations and proposals showcasing our expertise and solutions.
• Conduct technical due diligence and assessments of potential clients' infrastructure and needs.
• Contribute to pricing and scoping of projects.

Solution Design:

• Design and architect IT solutions that align with client business objectives and technical requirements.
• Provide technical leadership in the development of proposals and Statements of Work (SOWs).
• Ensure solutions are scalable, secure, and cost-effective.
• Stay up-to-date with the latest telecommunications technologies and trends.

Project Delivery:

• Provide technical guidance and support to project teams during implementation and deployment.
• Act as a point of escalation for technical issues.
• Ensure projects are delivered on time and within budget.
• Contribute to the development of project documentation.

Ongoing Support:

• Provide expert support to clients on telecommunications-related issues.
• Develop and deliver training to internal teams on relevant technologies and best practices.
• Contribute to the development of knowledge base articles and FAQs.
• Identify opportunities for service improvement and innovation.

Market Research & Competitive Analysis:

• Monitor industry trends, competitor activities, and emerging technologies in the telecommunications space.
• Provide insights and recommendations to inform our service offerings and go-to-market strategy.

Relationship Management:

• Build and maintain strong relationships with key stakeholders at client organizations.
• Represent the company at industry events and conferences.

Qualifications

Must-Have:

• Relevant degree in a technical field or equivalent experience (telecom or IT) for Telecommunication Service Provider (e.g. Viettel, VNPT, Mobifone) or Telecommunication Solution Provider (e.g. Amdocs, Ericsons, Nokia…)
• 5 years of experience in a similar role (SA, Technical Lead) within the telecommunications industry or similar enterprise domain.
• Expertise in at least one of following areas: Data/Cloud/OSS/BSS/Networking:

+ General cloud: experience with cloud essential services, cloud providers, cloud high level architect

+ Telco cloud: VNFs - virtual network functions, NFVI - network functions virtualization infrastructure, VoIP/PSTN, VoLTE, Mediation Layer, PBX, SIP, CSP (Customer Service Point) -> DSP (Digital Service Point), hybrid cloud hosting, B2B Omnichannel Contact Center as a Service (CCaaS), Connected Customer Journey Platform, AWS Telco Network Builder (AWS TNB), Azure Mobile Edge Computing (MEC), 

+ OSS/BSS (Billing, Account, .v.v.)

+ Networking (5G, etc)

+ Core Telecom System

Should-Have:

• Industry certifications (for anything related to the 3th point above).
• Familiarity with emerging technologies in telecommunications.
• Prefer to have excellent communication skills in English (translator available)
• Collaborative mindset and experience working with cross-functional teams.
• Ability to innovate and stay updated with industry trends.
• Problem-solving skills to address complex technical issues.
• Ability to do the proposal for bidding

Benefits

• Be part of our hugely international environment; we are currently working with the customer, where you can have many opportunities to work oversea.
• Competitive salary package based on skills and experience.
• Work Permit, Health Insurance, and Relocation Assistance provided for expats.
• One-month salary signing bonus after probation
• 20% discount on school fees if your sons/ daughters join FPT School
• Udemy accounts for every Fsofters
• Opportunity to work in international environments
• We create great teams and take very good care of them;
• Great opportunity to grow with the company;
• Frequent staff activities and company parties;
• Awesome social events and parties for employees;
• Wear what you want, be your unique self at work;

Other benefits following the Labor Laws…