Hilton Saigon ★ 4.1

• Maintain positive attitude and good behaviors
• Respond to guest requests, comments, and concerns in a timely manner
• Positive deal with and learn from guest’s complaints and comments with follow up feedback to Spa/ Wellness Manager to follow up where appropriate
• Maintain cleanliness of general gym and pool area including emptying used gym/pool towel bins, organizing gym/ pool furniture, collecting towels, and neatly arranging the gym/ pool towel storage shelves
• Conduct daily routine gym and pool inspection
• Confirm guest registration prior to issuing the facilities
• Monitoring the guest needs and safety is paramount to this role
• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Monitor product inventory in order to minimize the loss of the hotel
• Excellent grooming standards
• Excellent attention to detail
• High standards of cleanliness
• Familiar with hotel operating system especially Kipsu and Hotsos
• Have detailed knowledge of departmental standards and Hilton brand standards
• Understand relevant Health & Safety legislations and their implication on the operation of the department
• Carry out any other reasonable duties and responsibilities as assigned
• The management reserve the right to make changes to this job description at its sole discretion and without advance notice

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement.

- Professional and classy working environment.

• First Aid certificate
• Associate's Degree/College Diploma/Cepeg
• 1-3 Years of related experience
• 1-3 Years of management or supervisory experience
• Experience in a similar position at international 5-star property is prefered