Hôtel De L'opéra Hanoi - Mgallery By Sofitel

TASKS CLARIFYING

• Open the hotel door, see off guests, welcome guests politely and professionally.

• Guide guests to check in, take guests to villas, transfer luggage, guide guests to use equipment in the room.

• Guide guests to check in, take guests to villas, transfer luggage, guide guests to use equipment in the room.

• Transfer luggage when guests change rooms or check out.

• Pick-up, drop- off guests in the resort.

• Receive, store and return luggage to guests quickly, promptly and safely.

• Storing, cleaning and sanitizing electric vehicles.

• Perform other tasks as assigned by superiors.

• Stays current with developments in the Resort, services and area attractions and Promote the Radisson Rewards Program and provide recognition and benefits to all present members.

• Record guests' special requests and coordinate with relevant departments to best meet guests' expectations.

• Support baggage staff in resolving guest complaints in the best way and save the contents in the notebook to guide staff on how to handle similar situations.

• Organize and deploy professional training courses for employees in the department.

• Assist customers in confirming flight information, booking tickets, and changing flight times.

• Regularly check luggage storage, ensuring tools are neatly arranged.

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Attends any training programs as directed or requested.

• Perform other tasks as assigned by superiors.

• Professional career path & working environment with Radisson International Group

• Highly competitive environment, many promotion opportunities

• Enjoy 100% salary and 50% service fee during probation period

• Attractive service fees

• Fuel support

• Accommodation support for remote employees

• Graduating from high school and higher.

• Priority is given to candidates with 01 or more years of experience in the same position.

• Foreign languages: Priority will be given to candidates with basic English.

• Computer: Not required.

• Other skills: Communication, arrangement, presentation skills.