Hôtel De L'opéra Hanoi - Mgallery By Sofitel

• To ensure guests are provided with professional and courteous services according to New World standard

• Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
• Operational
• Ensures that minimum brand standards have been implemented.
• Embraces all Touches of New World Hotel and the Food and Beverage Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implement.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Maintains par stocks of all equipment and guest supplies as required.
• Sets up venue as per guest requirement.
• Checks/ tests all audio vision equipment prior to any function.
• Places all signage for functions at proper place/ location.
• Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
• Ensures all linens and equipment are clean before sending to the store.
• Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
• Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
• Works closely with the Art Department in decorating the function venue.
• Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
• Fully conversant with all aspects of the Micros System.
• Computes bill and accepts payment as required.
• Performs the function of cashier as required.
• Verifies cash received ensuring only genuine money been collected.
• Verifies all credit cards presented by guest before to validity of the card.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Personnel
• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

• Attractive, competitive salary
• Accommodation/Meals: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day
• Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
• The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
• Holiday/ New Year bonus. 13th month salary
• Training and development plan

Required Skills

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Able to read and write English

• High School and /or Diploma in Hotel Management, Food & Beverage, or related field

• Food service experience with general knowledge of restaurant operations preferred.

Note: We will contact to the candidates shortlisted.