Hôtel De L'opéra Hanoi - Mgallery By Sofitel

Mô tả Công việc

Internal Communication:

• Drive the communication processes and timetable for change management, leading stakeholders through the steps to ensure timely, impactful communication to increase awareness and mitigate concern.
• Make sure news is active on all social media channels.
• Create an internal communications strategy to keep employees aligned and connected to Ahamove's mission and vision.

Employee Experiences:

• Build ideas and plans to organize internal engagement programs.
• Plan internal communication campaigns to meet the different requirements of each program.
• Execute, coordinate, and collaborate with departments to implement projects.
• Assist in employee engagement projects and internal events.

Learning and Development:

• Assess training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees and customers.
• Develop unique training programs to fulfill workers' specific needs to maintain or improve job skills.
• Create and/or acquire training procedure manuals, guides, and course materials.
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Assess training materials prepared by instructors.

Yêu Cầu Công Việc

• At least 2 years in a similar position (experience in technology companies: On-demand, eCommerce is a plus);
• Experience setting KPIs for measuring the success of social media strategies and reporting on success;
• Having strong skills in creating content, independently raising ideas for internal and external events;
• Writing compelling copy and crafting messages for an internal audience;
• Building and managing positive relationships with stakeholders;
• Project management and developing systems to improve efficiency;
• Problem-solving skills: giving and receiving feedback;
• Understanding and appraising the benefits of current digital communications and technology.