Intercontinental Danang

The Resort’s Experience Coordinator is an integral part of the guest experience, conducting nature tours, developing nature-related guest programs and educating on the importance of conservation. They will also work on environmental and sustainability projects as assigned.

The position is also responsible to develop and deliver other types of guest experiences such as design tours and tours to Hoi An. They will support the marketing department in providing site inspections

Duties

• To organise tours and enrichment programmes for guests (including children) to build understanding of environmental stewardship, wildlife conservation, and anti-poaching, as well as tours focused on other topics such as design and destination experiences

• To understand the scope of Resort operations and lead or contribute to environmental or sustainability initiatives

• To support educational programmes for front-line staff, management, and vendors to safeguard the Resort's biodiversity

• To assist in building the Resort's reputation as a steward of the Son Tra Peninsula

• 100% salary & service charge in 2 months of probation
• Mandatory insurances in accordance with Vietnamese Law
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Provided uniform, duty meal and transportation
• Shared accommodation (applied for non Danang residents)
• HealthCare insurances for loyalty team members
• IHG brand standard training
• Other benefits as per the company/ IHG policies

Job Requirements

• Excellent spoken and written English; additional languages preferred

• Demonstrated interpersonal skills - working with the public, as part of a team, and with people from other cultures

• Organised, articulate and enthusiastic

• Ability to carry out detailed work accurately and methodically

• Ability to plan, research, develop and deliver guest programming and experiences

• Teaching or training skills - such as giving tours, running workshops, speech-making and presenting in public

• Interest in nature and environmental concerns

Qualifications

• University degree, Bachelor’s level

• Hospitality or customer service experience

• Tour guide qualification (Domestic/International)