The Shells Resort & Spa

• Maintain quality of services and standards according to requirement of hotel.

• Able to overlook and manage all operations and matters related to Front Office operations.

• Follow-up on complaints and take corrective measures.

• Select, train and evaluate all personnel within Front Office.

• Exceptional staff management skills and experience to drive forward the Front Office Strategy through team building, coaching and motivation.

• To report all guest’s complaints, compliments and suggestions immediately to the management.

• To inspect and pre-assigned rooms accommodation blockings for VIP’s special groups and regular guests that all rooms set-up and amenities are prepared according to standard.

• To ensure that all VIPs are checked-in as per policy and procedure.

• To have a sound working knowledge of the hotel’s daily functions and responsibilities to subordinates, assisting them in their duties.

• To liaise with the AFOM/FOM on any guest complaint and problems.

• To handle guest complaints in accordance with hotel policy, reporting all complaints and problems.

• To ensure that all airport pick-ups and drops-offs are handled properly..

• To ensure that all message, fax, parcels and etc. are delivered as per hotel policy and standards.

• To constantly strive to please all guest with whom he/she may come into contact during his/her working hours.

• To ensure that all employees reporting for duty are punctual, wearing the correct and proper uniform and name badge at all times.

• To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.

• To ensure all associates provide a courteous and professional service at all times.

• To assist in the training of any associates ensuring that they are full equipped and would have the necessary skills to perform their duties with maximum efficiency.

• To maintain the hotel’s standard and method of service.

• To ensure that all associates have completed understanding and adheres to the hotel’s rules and regulations.

• Perform other duties which are assigned by The Hotel Management from time to time.

- Alowance for sailors who work in Phu Quoc;

- Bao Viet health insurance for individuals;

- Provided with 3 meals a day;

• Bachelor’s Degree in Hospitality Management or equivalent education required.

• 6-8 years in resort of similar size

• Min 4-year experience in Front Office/Guest Services,

•At least one year experience as the same level.

Hotline: 0905 244 146

Phone: +84 (0297) 3559 8888