Viettel Digital Service 3.7 ★

Working time: 3 shifts/day (8AM - 5PM or 3PM - 0H or 10PM - 5AM)
Age: 20 yrs - 28yrs
Scope of work:
• Customer service experience: handling inquiries, resolving issues, and providing excellent service.
• Communication skills: Strong written and verbal communication are crucial for conveying information clearly, building rapport with customers, and de-escalating situations.
• Problem-solving skills: The ability to identify customer needs, analyze situations, and find effective solutions is key.
• Patience and empathy: E-commerce interactions lack face-to-face cues, so patience and empathy are essential for understanding customer frustrations and building trust.E-commerce Specific Experience:
• Knowledge of e-commerce platforms and processes: Familiarity with how online stores operate, order fulfillment procedures, and common customer issues related to e-commerce (e.g., returns, shipping).
• Technical proficiency: Comfort using various customer service software, knowledge bases, and potentially the company's e-commerce platform.
Additional Desirable Skills:
• Sales skill: to convince customer to purchase replacement items or up sales by enlarging basket size
Other Skill:
How to use computer (excel, Power point, platform order operation is an advantage)
Customer insight analysisNghỉ phép có lương
12 days per year
Đào tạo
Professional training