Café Katinat

1. Helpdesk and Troubleshooting

• Serve as the primary point of contact for all IT-related issues and inquiries from factory staff.
• Diagnose and resolve hardware, software, and network problems in a timely manner.
• Setup and provide technical support for all IT equipment and other devices.
• Ensure daily backup completed successfully.
• Execute IT training for new employees.

2. IT Maintenance & Security System Management

• Perform regular maintenance and coordinate repairs on all IT equipment, including workstations, servers, printers, and other devices.
• Manage the spare parts inventory and oversee the repair process for malfunctioning devices.
• Maintain detailed records of IT assets, maintenance activities, and repair history.
• Manage the security camera system, including configuration, monitoring, and troubleshooting.
• Coordinate with the Security team to ensure the security cameras are functioning properly and provide clear, reliable footage as needed.

3. IT Policy and Software Deployment

• Deploy IT policies, procedures, and software updates from the Head Office to the factory in a timely and efficient manner.
• Provide training, guidance and support to factory staff on the implementation of new policies, and the use of IT systems & Software.
• Maintain comprehensive IT documentation & guideline.

• Engineer’s or Bachelor’s degree in IT, Computer Science or a related field.
• 02 years of working experience
• Experience with 1st and 2nd level support, MS desktop operating system, MS Office, and common desktop applications.
• Hands-on experience with hardware maintenance, repair, and spare parts management.
• Good knowledge of CCNA & MCSE, security camera system and their administration.
• Having networking skills and setup of network printers.
• Service mindset

• Meal allowance: 28.000 VND/working day
• Performance & Salary Review
• 100% Contribution to Insurance
• Annual Leave
• Learning culture
• Engagement Activities