Giao Nhận Toàn Cầu DHL Việt Nam ★ 4.1

COMPANY INTRODUCTION

Hồ Chí Minh

CUSTOMER SERVICE ADVISOR

Toàn thời gian

JOB DESCRIPTION

Accept and register bookings for DHL services.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.

REQUIREMENTS

Bachelor of Degree in Business (preferable) or equivalent
Fluent in English
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)

BENEFITS

Training: both online and offline with Global DPDHL Standards.
Sports/Hobby Clubs.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Working together based on DPDHL values of “Respect and Results”

HOW TO APPLY

Deadline: 23:59 10/5/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.

APPLY NOW

TELEMARKETING INTERN

Thực tập

JOB DESCRIPTION

Conduct outbound calls to potentialcustomers to introduce our products/services, understand their needs.
Generate and qualify sales leads tosupport the telemarketing team’s objectives.
Provide daily/weekly/monthly updatesand reports on progress and result to the supervisor.
Assist the supervisor in preparingprocess document and manage customer data.
Actively seek out and identifypotential customers through various channels, including field visits and onlineresearch.
Maintain accurate records ofcustomer interactions and sales activities in Excel.

REQUIREMENTS

SellingSkills: Basic understanding of sales techniques, with a willingness to developthese skills further.
ExcelSkills: Basic knowledge of Excel for data management and reporting purposes.
Proactiveness:Willingness to go outside to find potential customers and take initiative inidentifying new sales opportunities.
TeamPlayer: Ability to work well in a team environment and support colleagues asneeded.
EducationalBackground: Degree in Business, Marketing, Sales, or a related logistic field.
CommunicationSkills: Strong verbal and communication skills, with the ability to engagepotential customers effectively over the phone.

BENEFITS

Professionalcoaching & feedback culture
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Strongcareer support & lots of opportunities in an international environment
Respectand Results Culture

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 10/5/2025
Submit your application via the APPLY NOW button below.

APPLY NOW

Cập nhật gần nhất lúc: 2025-05-09 00:00:03