True Money ★ 3.5

Compliance & Quality Assurance Planning:

• Develop a compliance and quality assurance plan aligned with internal policies, procedures.
• Identify key controls for monitoring loan processing, underwriting, disbursement, and collections to ensure compliance with policies and regulatory requirements.
• Establish an audit framework for periodic branch reviews and compliance assessments.

Execution & Monitoring:

• Conduct objective evaluations of actual branch practices against established policies and process controls.
• Perform regular audits of branch operations, ensuring adherence to loan origination, approval, and servicing guidelines.
• Execute quality checks on loan applications, underwriting decisions, and disbursements to ensure compliance with regulatory and internal standards.
• Conduct file audits to detect process gaps, fraudulent activities, and operational risks.
• Collect and document objective evidence to verify compliance with applied policies and procedures

Issue Identification & Risk Mitigation:

• Identify non-compliance issues, assess their impact, and evaluate potential risks related to lending operations.
• Recommend process improvements to enhance efficiency, accuracy, and fraud prevention.
• Ensure that action owners clearly understand compliance issues and commit to implementing corrective actions.
• Track and validate the implementation of corrective actions until completion.

Reporting & Communication:

• Prepare and submit comprehensive assurance reports detailing findings, risks, and recommended actions to process owners and action owners.
• Communicate compliance findings and required improvements to branch management and operational teams.
• Provide regular management review reports to the CMD and senior leadership.