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Cross-Departmental Support and SLIM Implementation Coordination: Facilitate the deployment and integration of the SLIM (SGS Laboratory Information Management) system across departments such as Lab, Reporting and Customer Service. This role focuses on:
- Coordinating between teams to ensure smooth and effective SLIM implementation.
- Providing support to help departments optimize workflows, improve data management, and ensure efficient communication across teams.
- Collaborating closely with the global, local IT support team to monitor the implementation process, address technical issues, and ensure that the system meets the specific needs of each department.
- Troubleshooting system issues and assisting teams in effectively using the software, without directly developing or modifying the software. Respond to inquiries or needs from the lab operations team, sales, customer service (CS), and clients promptly and thoroughly.
- Study new regulations and clients' specifications, and provide proper updates and training to all relevant teams.
- Coordinate with other teams or related parties to investigate complaints and claims, suggest solutions for management's approval, respond to clients, and take appropriate actions to improve the situation.
- Review the existing operations and provide appropriate recommendations to the Lab Manager and Supervisors.
- Always comply with the SGS Code of Integrity and QHSE rules.
- Other projects and tasks as assigned by the Food Lab Manager or the Technical Manager.