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Premium Collection Manager
Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
28/10/2024
Hạn nộp hồ sơ:
27/11/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role is managing the performance of the Premium Collection team in alignment with approved policies, guidelines, and objectives. The goal is to serve customers effectively and efficiently.
Job Responsibilities
Ensuring excellent customer service throughout the policy lifecycle. This contributes to customer retention, higher paid rates, increased customer satisfaction, attracting new customers, and enhancing the company’s image and brand.
Key Responsibilities
This Role Is
Qualifications / Bằng Cấp
This role is managing the performance of the Premium Collection team in alignment with approved policies, guidelines, and objectives. The goal is to serve customers effectively and efficiently.
Job Responsibilities
Ensuring excellent customer service throughout the policy lifecycle. This contributes to customer retention, higher paid rates, increased customer satisfaction, attracting new customers, and enhancing the company’s image and brand.
Key Responsibilities
- Processing: Ensure that customer payments are processed accurately according to the Premium Collection Manual and Guidelines. Maximize team performance to achieve business-as-usual KPIs and objectives.
- Complaint Resolution: Collaborate to swiftly and effectively address customer complaints related to operational issues.
- Operating Manual Updates: Keep the Operating Manual up-to-date and communicate changes effectively to relevant parties. Ensure quality control, risk management, and compliance.
- Collaboration: Coordinate with other teams in Operations and various departments across the company to solve problems effectively.
- Process Transformation: Drive process improvements to enhance operational efficiency. Understand and effectively utilize resources of our large-scale service network, provided by internal systems, departments, policies, and procedures. Team Development: Foster team growth, improve productivity, and maintain high-quality standards.
This Role Is
- To drive Premium Collection performance, ensure the team operates smoothly to achieve business objectives.
- To effectively collaborate with other sections to ensure timely project implementation and the attainment of expected results.
Qualifications / Bằng Cấp
- University Graduate in Finance, Banking, Insurance. Having MBA is a strong advantage.
- Minimum 8-year experience in Life Insurance, Banking or Financial services sector including 5 years in management.
- Knowledge: Management, Life Insurance, Project Management, in-depth knowledge of local and national government, Office computer
- Skills: Problem solving, judgment, communication, crisis & conflict management, decision making, analytical thinking, adaptability, customer oriented, negotiation, presentation, project management and process improvement.
- Leadership: Strong leadership capabilities including strategic & commercial acumen, execution excellence, leading innovation and change, integrity, customer centricity, collaborative teamwork, and talent development; proven ability to set targets, and motivate teams to deliver goals in a high performing culture.
Khu vực
Chấn Văn medical
Xem trang công ty
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
541/21 Sư Vạn Hạnh, Phường 13, Quận 10, Thành phố Hồ Chí Minh, Việt Nam
Công ty Cổ Phần Y tế Chấn Văn là chuỗi hệ thống phòng khám Nhi đồng/Phụ Sản/Lão khoa/Nhãn Khoa 315. Với đội ngũ bác sĩ chuyên nghiệp từ bệnh viện Nhi Đồng 1, Nhi Đồng 2, Nhi Đồng Thành Phố và bệnh viện Phụ Sản Từ Dũ, Hùng Vương....đảm nhiệm. Đảm bảo việc khám chữa bệnh chuyên nghiệp, tận tâm, chăm sóc với người bệnh là niềm tin tưởng của khách hàng
Review Chấn Văn medical
3.0
2 review
12/11/2024
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Nhân viên
tại Hà Nội
Cần kinh nghiệm thì được còn làm vì lương + thăng tiến nên tìm cty khác (FB)
12/11/2024
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Nhân viên
tại Hà Nội
Lương ổn nhưng phúc lợi thấp (FB)
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