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Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as an Operations Manager, Credit Services
Principal Accountabilities
Impact on the Business/Function
Is responsible for ensuring the teams deliver in line with its demand statements
Is responsible for planning and prioritisation of day to day services across teams
Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures
Customers / Stakeholders
Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
Is responsible for identifying opportunities to improve service Quality across teams
Leadership & Teamwork
Establishes the goals for Team members and manages their performance.
Support LM for the coaching and development of individual team members and the overall development plans of the teams
Is able to recruit team members within agreed headcount plans as directed by the Line Manager
Is accountable for the cascade of communication across teams
Operational Effectiveness & Control
Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams.
Manages resources across teams to ensure performance levels continually meet agreed standards
Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.
Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner
You are encouraged to apply via this URL: mycareer.hsbc.com/en_GB/external/PipelineDetail/Operations-Manager-Credit-Services/222171· Minimum 3 years' experience in operations or in a directly related business/function.
· Minimum 2 years' experience in leading a team.
· Clear understanding of multiple operational workflows and associated operational controls.
· Proven track record towards high level of customer service.
· Experience with credit admin, credit & lending operations is prefferable
· Effective communication skills.
· Strong interpersonal skills.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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Incentive bonus