Future Media 1.0 ★

Mô tả Công việc

The Service Trainer is responsible for developing and delivering training programs that equip service representatives with the knowledge and skills to provide exceptional customer service. This role ensures a consistent and high-quality service experience for all customers.

60% of the trainer's time will be dedicated to:

• Allocating a minimum of 80 to 100 hours per month for training and coaching
• Conducting monthly training programs on sales processes and fixed service standards.
• Delivering brand-specific training programs.
• Conducting store visit audits and providing direct coaching to store staff.

40% of the trainer's time will be dedicated to:

• Reviewing and localizing training programs.
• Compiling and sending training, store visit, and coaching reports.
• Developing new training programs.
• Creating e-learning training modules.

Benefits of Maisonista:

• Basic salary + lunch allowance + parking allowance
• 12 - 15 days annual leave
• Participate in Social Insurance according to labor law regulations
• Generali 24/7 accident insurance
• Periodic health examination
• 13th month bonus, Kpi bonus per year
• Review salary once a year
• Enjoy purchasing policies at preferential prices exclusively for Maison employees

Yêu Cầu Công Việc

• Bachelor's degree or equivalent in relevant fields.
• Minimum 2 years of experience conducting training, preferably in the Retail/Beauty industry.
• Proficiency in English (written and spoken).
• Proactive, independent, and detail-oriented.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Vibrant and outgoing personality with a great sense of personal style