Hoàng An Nhiên Group

1) OUTLET OPERATION
Assist to supervise restaurant and all related areas in the absence of Restaurant Manager.
Direct report to Restaurant Manager about all activities in the restaurant.
Prepare summary daily/weekly/monthly report to management team.
Assist to conduct departmental daily briefings to ensure that all pertinent information is
well received by team members.
Assist to conduct departmental daily briefings to ensure that all pertinent information is
well received by team members. Assist to supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Assist to build a good relationship with guests or regular patrons. Try to remember
individual patron’s names and their preferences to extend a personalized service.
Assist to handle guests’ complaints and comments tactfully and efficiently.
Assist to handle all administration work pertaining to cashier/bar operation requirement
and company’s policies.
Assist to maintain department communication logbook and updated notice board.
Assist to check the supply of equipment/stock level and ensure that there is no shortage of
items which have impact on the operation and guests.
Assist to check the outlet/back of the house cleanliness to ensure that it is in compliant
with F&B sanitation and hygiene rules and regulations.
Assist to maintain complete knowledge of all food & beverage services, contents &
preparation methods, outlets and hotel services/features.
Assist to ensure that health, safety and security procedures are in place in the outlet.
Attend all briefings, meetings and trainings as assigned by management.
Perform proper handover and communication to the next shift.
Carries out any other reasonable duties and responsibilities as assigned.

TEAM MANAGEMENT
Assist to interview, select and recruit outlet ambassadors.
Assist to identify and develop team members with potential.
Assist to conduct performance review with the team.
Assist to constantly monitor team members’ appearance, attitude and degree of
professionalism.
Assist to develop, conduct maintain all Ambassador training programs for team members,
focusing on their development needs, providing them with new skills to meet the
changing needs of the business.
Assist to prepare weekly Ambassadors schedules keeping in mind anticipated business,
operating budgets and standards of service.
Assist to prepare payroll and gratuity reports.
Assist to conduct monthly departmental meetings to provide information to team
members, obtain their feedback, rectify operation issues and provide a regular forum for
department communication him.