ALIFACO GROUP

Support:
Receive information & support Customer/Merchant via multi channels Hotline, Fanpage, Email
Survey Customer satisfaction, and collect customer feedback on our service and brand.
Random check the store to ensure the knowledge and services of the store about Got It.
Other team support in Merchant's events.
Training:
Plan and execute training for merchants' CS Team based on the company's requirements.
Plan and execute training for the CS team based on the company's requirements.At least 2 years of experience at relevant positions, preferably in Hotline/Call Center
Proactive, positive and patient
Good in Office software.
Can work under great pressure.
Clear and informative communication.
Willing to work on shift (rotation in 4 shifts by manager's arrangement: 7h30-15h30; 9h-18h; 15h-23h; 11h30-20h) and Work 5 days/week (including weekend)Working time: 5 days per week (including weekend) and 8 hours per day.
Good chance to study and develop career path stably with internal promotion and rotation.
100% statutory insurance contribution as per the labor law.
Bao Viet Healthcare insurance.
100% gross salary in probation.
12 Annual Leave (AL) per year + extra 1 AL per extra working year.
Annual bonus: depending on business & individual performance.
Annual salary review.
ESOP allows you to financially share in our future success.
Other rewards: 5-star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3-year, 5-year, 8-year, etc.)
Internal Activities: General Meeting, Company Trip, International Women's Day, Vietnamese Women's Day Mid-Autumn Festival, Family Day, Christmas, Year-end Party, etc.