Tired City

Product, Commercial, and Visual Management

• Design and maintain visually appealing shop floor layouts and merchandise new arrivals according to company guidelines and operational procedures.
• Implement and communicate merchandising strategies to the store team to boost sales and enhance customer satisfaction.
• Style mannequins, create displays, and ensure merchandise is visually engaging in the boutique.
• Provide training on visual standards and merchandising execution.
• Analyze sales reports to identify priorities and areas for improvement.
• Develop tailored visual merchandising plans based on sales insights and store needs.
• Gather feedback from the Commercial and Store Manager to refine weekly proposals.

Shop-floor & Sales Management

• Lead and motivate the sales team to drive performance and operational efficiency.
• Monitor daily and monthly sales targets to ensure goals are met or exceeded.
• Communicate regularly with the management team regarding personnel and product updates.
• Maintain high standards throughout the day and during store closing procedures.

Customer Service

• Deliver exceptional customer service in the store.
• Oversee and support customer service initiatives.
• Address and resolve customer concerns, escalating to senior management when necessary.
• Reinforce the company's return policy and assist with product recommendations, including new arrivals, replenished best-sellers, and suitable alternatives.

Health & Safety

• Ensure the store maintains a clean and organized environment.
• Communicate with senior management about any incidents or risks.
• Promote safe work practices and compliance with company procedures to protect employees and customers.