Overall processing of the order: quotation, order creation, handover, follow up and payment;
Calculating the quotation prices, tracking quotation;
Acting as main contact person for customer during quotation phase and project handling;
Responding clients complaints and inquiries/ cooperate with technical colleagues in handling incoming inquiries, or with QMR to handle complaint from clients;
Scheduling of technical and human resources: working closely together with related experts (testing team, technical certifiers/ certifiers and team member (test assignment team, report team, technical certification team);
Testing plan, specification, bill of material, test list, sample list, report are met customer expectation and Company regulation, QM document related;
Matching order to relevant incoming test samples (if needed);
Reporting business activities to respective manager periodically;
Crossing business line coordination (handling internal/ external sub-contract);
Carrying out duties and functions in a professional, effective and efficient manner to meet customer needs and assist in gaining new customers and retaining existing customers;
Carrying out other specified duties and functions as directed by supervisor.
Yêu Cầu Công Việc
Experience in the role of B2B customer services or project management, services providing;
Experience in related technical field (chemical or physical testing);
Good command of spoken, written in Chinese and English;
Assertiveness and interpersonal integration skills;
Persuasive presentation and communication skills;
Good time management, planning and organizing skills;
Effective working within a team – team spirit;
Responsible and can-do working attitude, ability to motivate people;