Essence Grand Cruises

• In conjunction with Revenue Manger, provide timely and relevant information on hotel trends, to enable the Executive Committee to make pro-active decisions to improve the profitability of the hotel.

• Assist Director of Sales & Marketing to manage Sales activities and events in line to achieve budget & sales for hotel.

• Assist Director of Sales and Marketing to participate in trade shows, conventions and promotional events, within the hotel, the industry and customer organizations.

• Develop business leads for the Hotel on a weekly basis.

• Prepare monthly action plan for main market segment.

• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Keeps a record on former, existing, potential clients and a profile of each of them.

• Attend hotel clients and local community business events to network and maintain high visibility.

• Update Director of Sales & Marketing on market trends and business leads.

• Assist in drawing up the marketing plan annually with DOSM.

• Records all daily sales calls.

• Conducts group briefing to other Employees within the corporate section when need

• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.)

• Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

• Negotiates with the clients.

• Ensures that all complaints have initiated follow-up action.

Team Management

• The Senior Sales Manager join to interview, select and recruit direct reports.

• Identify and develop team members with potential.

• Conduct performance review with the team.

• Constantly monitor team members’ appearance, attitude and degree of professionalism.

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management.

• Maintain a high standard of personal appearance and hygiene at all times.

• Be aware of the hotel fire & life safety/emergency procedures.

• Perform other reasonable duties assigned by the assigned by the Management.

- Working in luxury 5-star hotel | Làm việc trong môi trường khách sạn 5 sao

- Active and professional working environment managed by Accor | Môi trường làm việc năng động và chuyên nghiệp quản lý bởi Accor

- Competitive salary, attractive bonus (based on Monthly Revenue) | Lương cạnh tranh, thưởng hấp dẫn (dựa trên Doanh thu hàng tháng)

• Bachelor or College Certificate in Sales & Marketing, Hotel Management, Business Administration, (or related field preferred)

• Minimum 03 year of experience in a similar capacity (prefer)

• Good English communication skill, excellent content writing skill in both English and Vietnamese

• Proficient in MS Excel, Word, & PowerPoint

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Problem solving and organizational abilities

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

This position is based in Ha Noi City.

- Profile picture: 3*4

- Curriculum Vitae

- 3 copies ID cards verified by the government

- Other Certificates

Please send CV to: T&C Office, Hotel Royal Hoi An - MGallery

Phone: 0235 3950 777