Essence Grand Cruises

• Check room occupancy and room rate public every day. Depend on the hotel allotment status, adjust pricing, promotion…to be suitable and to attract more bookings and increasing revenue

• Coordinate with the Accounting department to successfully collect advance bookings from guests. Sending payment information for accountant department.

• Update room availability, promotion, price for different period. Compare with other hotel competitor in this area to know about booking trending, price applied. Manage the OTA extranet system to make sure hotel photos, descriptions, facilities, room categories, room rate and promotion run properly.

• Solve urgent issue due to coming reservation, guest request

• Response email/ task provided from leader/ senior position

• Coordinate with Reservation, FO team for arrival list, follow booking status, request from OTA

• Handle all issue related to OTA booking: guest messages, feedback, complaint, requirements…

• Reply all customer email, consult our hotel service such as: transfer service, Spa service, tour/ excursion, restaurant... to maximise revenue

• Note and book service for the customer upon request.

• Arrange room with direct extension booking

• Communicate with OTA manager like Agoda, Booking.com, Expedia…to update new promotion, strategy, rate disparity

• Reading report: Reservation booked, Arrival guest, cancellation/ no show booking…, import report on request

• Work in line with business requirements

• Other duties as assigned

b. Những trách nhiệm khác / Other duties and reponsibilities

• Strictly comply with the regulations and procedures for Fire Prevention and Emergency Situations of the Company/Hotel

• Strictly implement working procedures and policies of the Company/Hotel

• Fully participate in meetings and training programs required by the Hotel Board of Directors.

• Come to work fully and on time according to the assigned work schedule

• Maintain standards of appearance, personal hygiene and uniform during work hours

• Perform other tasks directed and assigned by the Hotel Board of Directors and Head of Department.

Bảo hiểm theo quy định

Du lịch

Phụ cấp

Đồng phục

Thưởng

Đào tạo

Tăng lương

Chế độ nghỉ phép

Có cơ hội phát triển & thăng tiến

1. Trình độ học vấn / Qualification and Education

• Bachelor Degree of Business Administration or Hospitality Management

2. Kiến thức và kỹ năng / Knowledge and Skills

• Vietnamese - Excellent level, written & spoken

• English - Good level, written & spoken

• Proficiency in Microsoft Office software: Word and Excel, PowerPoint

• Good communication and negotitation skill

• Presentation skill

3. Kinh nghiệm công tác / Professional Experience

• 02 years in hotels/resorts in the same position or 3 years in the position of Assistant Sales Manager