Essence Grand Cruises

- Develop and implement a business plan for top accounts

- Develop and maintain an updated and current account profile in the sales system

- Responsible for Corporate and Travel Agent Room Sales for the hotel.

- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.

- Update action plans and financial objectives quarterly.

- Identify new markets and business opportunities and increase sales.

- Represent Hotels in various events and exhibition.

- Implements all sales action plans related to my market areas as outlined in the marketing plan.

- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

-Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.

- Provide the highest quality of service to the customer at all times.

- Participates in sales calls with members of sales team to acquire new business and/or close on business.

- Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).

- Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

- Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.

- Assess additional training needs based on data gathered and interaction with sales team from property visits.

- Attending all department and hotel meetings as necessary.

- Targeting key accounts potential for the company.

- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

- Develops relationships within community to strengthen and expand customer base for sales opportunities.

- Manages and develops relationships with key internal and external stakeholders.

- Acquiring and developing new business accounts and preparing sales proposals for clients.

- Closely following up on all business leads within a 24 hour response time line to clients

- A minimum of two (02) years of experience as a Hotel Sales Manager

- Languages: fluent in Vietnamese and English language (both spoken and written)

- Excellence in presentation, prospecting, negotiation and interpersonal skill.

- Empathy towards your customers and colleagues.

- Pride and attention to detail.

- Polished personal presentation with warm, confident and hospitable personality.