Essence Grand Cruises

PURPOSE OF POSITION

To assist the Director of Sales in the strategic planning and managing of all aspects of the overall sales function of the hotel to achieve optimal occupancy, maximizing revenue and meeting/exceeding hotel profit objectives. To develop new business for the hotel and maintain business relationships with existing accounts.

MAIN ROLES

• Develop and maintain relationship with potential accounts based on Lotte Hotel Hanoi sales standards.
• Attend and proactively participate in departmental, as well as regional sales meetings by acting upon intelligence such as client feedback, competitor information, sales reports, new leads, problems, etc.
• Develop sales strategies for area of direct responsibility. Adhere to strategy and ensure targets are met.
• Prepare and report weekly sales call plan and weekly entertainment plan to DOS.
• Establish a regular core pattern for meeting with principals of target markets and conduct site inspections within the Hotel.
• Maintain focus on all hotel facilities including food and beverage and outside catering. Ensure regular F&B promotions are communicated and promoted aggressively.
• Assist in developing and implementation direct mail campaigns in conjunction with Marcom Manager.
• Ensure you understand relevant hotel reports, are able to analyses results and act upon them to ensure the hotel’s budgetary targets are met in all market segments.
• Monitor guest / clients’ services and operational requirements in order to identify short falls in the operation.
• Demonstrate effective selling techniques in promoting Hotel products and services.
• Negotiate contracts only with approved suppliers as per company policy and procedure.
• Participate in the preparation of the annual Business Plan.
• Monitor all product and performance standards and ensure action is taken when standards are not being met.
• Ensure files, correspondence and other relevant business documentation are maintained.
• Increase leisure accounts and ensure repeat business through exceptional relationship-building and negotiating, excellent follow-through, organization and self-motivation
• Plan, upsell and consult with client for detail of meeting or function to include space requirements, times, audio-visual equipment needs, billing instructions, etc.
• Work closely with other departments within the hotel to ensure a proper handling of each function
• Resolve any issues, complaints and/or problems to ensure quality deliver and client satisfaction.
• Follow proper event management procedures for event execution that include Banquet Event Order creation, Food & Beverage forecasting, resume communication, amenity or VIP designation, and room block management.
• Maintain accurate and timely internal hotel communication.
• Understand monthly hotel forecast.
• Ability to effectively communicate with customers in a professional way and positive manner, in order to solicit business, meet client needs and resolve complaints.
• Prepare and undertake sales trips domestically or internationally as required.
• Meet VIP’s on arrival, conduct site inspections and host important potential and existing clients as required.
• As one of the hotel’s key ambassadors, maintain a high standard of personal presentation and appearance.
• Be familiar with and adhere to the company’s fire and emergency plan at all times.
• Work hours as required to meet the demands of the business

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Implement and coordinate cooperation as a supporting department for business operation.
• Ensure smooth work cooperation among departments and always provide support not to cause any interruptions in business operation.
• Manage and maintain smooth work cooperation and support system with organizations concerned in government relations activities.

• 2 months of probation with full salary and service charge
• Top-ranking service charge
• Attractive remuneration package, 13th month salary and yearly salary increment program
• 5 working days and 2 days off per week
• Duty meals provided
• Motorbike parking fee covered by the hotel
• “Family member” (Lotte employee) activities and gifts
• Annual healthcare benefits and 24/7 workmen insurance
• F&B and hotel room discount up to 80%
• Opportunities for cross-training, cross-exposure, and task force participation with other Lotte Hotels in Hanoi and in Vietnam
• Luxury international 5-star hotel training programs

QUALIFICATIONS

• Education: Bachelor’s degree in Sales, Marketing or related field.
• Experience: Any level of expertise and experience are welcomed.
• Credentials: Working Experience in 5 Star Hotel Sales & Marketing Department preferred

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Proficient in the use of Microsoft Office
• Good writing skills