Hoiana Resort & Golf ★ 3.4

Key Responsibilities:

• Provide quality customer service to players who patronize Hoiana Resort & Golf.

• Product information knowledge of Hoiana Resort & Golf.

• Meet and greet patrons at the airport and accompany patrons on outings when required.

• Knowledge and awareness of gaming related promotions and assist patrons with related enquiries.

• Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and feedback in a timely manner.

• Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures.

• Maintain a presence in gaming related areas whether on floor or in VIP Services counters.

• Present a pleasant, friendly, and welcoming attitude at all times.

• Assist in executing property events and promotions in a professional manner.

• Carry out instructions and directives from Supervisor, VIP Services and above diligently.

• Perform other job-related duties as assigned.• Comply with all of the Company's regulations and policies from time to time (including, but not limited to Internal Labor Regulations, Code of Conduct, Internal policies …)

• Perform all other duties as assigned by the Head of Division from time to time, within the scope of job position.

Professional and multicultural working environment

Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, …)

Big-scale project in central Vietnam

Career Development Opportunity

• Prior experience in a similar position is strongly preferred.
• Proficient in writing, speaking, reading and listening of Korean.
• Knowledge in Table Games (Baccarat and Roulette) and Slot Machines is advantageous.
• Able to be on your feet for extended periods of time and must have exceptional customer service skills and possess a can-do attitude.
• Be able to work flexible hours.
• Be customer service oriented or have prior experience in the service industry especially within the airline and hospitality industry.
• Neat and professional grooming and appearance.
• Minimum High school diploma or equivalent.