Hôtel De L'opéra Hanoi - Mgallery By Sofitel

• Picking guests from their location/Airport as per instructions received.​
• Checking car conditions. ​
• Ensuring that the vehicle is equipped with necessary amenities.​
• Keeping record of car expenses. ​
• Opening doors for the guests.​
• Maintain detailed knowledge of all facilities and services offered by the hotel​
• Provide every assistance to passengers affected by layovers​
• Promote and sell the hotel to arriving guests who do not have accommodation (ie walk in guests)​
• Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance​
• Establishes and maintains effective employee relations​
• Attends and participates in departmental meetings and training sessions as required​
• Completion of assigned pickup and drop as per the hotel/guest instructions​

At IHG, we provide you competitive benefits and comply to all current laws

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• Driving licence required