Intercontinental Danang

Duties and responsibilities

Financial returns:

Key Areas:
• Cost control
• Hygiene & Food Safety

People:
• Perform/ behave as per IHG Winning Ways to other colleagues (within your department and toward other departments)
• Trains and help colleagues on the jobs
• Following up with the assignment from Supervisor.
• Participate all training assigned by supervisor including English training and job skills training
• Attend the training programs
• Follow all the Activities manuals with the: Sequence of Service, SOPs, Opening and Closing Check Lists, Side Duties

Guest experience:
• Perform Services behaviours in daily operation basic towards the guests
• Sharing guest feedback to the supervisor
• Handle guest’s requests, or escalate to higher levels and/or relate departments when need it
• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions
• Ensure the Guest Love target are met
• Feasibility on the operation during the peak hours
• To promote a helpful and professional image to the client and give full co-operation to any prospective customer requiring assistance with a prompt, caring and helpful attitude.

Responsible business:
• Be responsible in keeping our property safe and secure
• Be responsible in protecting the environment such as the trees, the sea, and the special species
• Understand IHG Brand Standard related to your department
• Recommended changes to these standards
• Co-ordinate special projects as required, such as…
• Rotate t e roles (cross training) within department when required
• Welcome and escort each guests to their desired location
• Always offer the complementary amenities upon guest arrival
• Always keep the Sunbed organized and cleaned
• Observe activity in the recreational facility and respond appropriately when needed.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Ensure an adequate supply of towels and water are available to guest
• Ensure that proper pool testing has taken place prior to guests using the facility
• Ensure all guests have registered into the facility
• Always lean and maintain recreational equipment and supplies
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearance is clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Develop and maintain positive working relationships with others
• Role model in pro-active hospitality skills including guest service skills.
• Communication of hotel philosophy and internal / external hotel representation.
• Take personal responsibility for meeting and exceeding guests needs
• Communicate effectively to ensure service excellence at all times
• Ensure requests are followed through to the guests satisfaction
• Display a sense of determination when solving problems
• Create moments of emotional value for the guest.
• Look for creative service delivery

Perform any other duties which may be assigned by the management from time to time.

• 100% salary & service charge in 2 months of probation
• Mandatory insurances in accordance with Vietnamese Law
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Provided uniform, duty meal and transportation
• Shared accommodation (applied for non Danang residents)
• HealthCare insurances for loyalty team members
• IHG brand standard training
• Other benefits as per the company/ IHG policies

Qualifications and requirements

Required Skills 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to speak, read and write English

• Motivator and self-starter

• Displays initiative

• Commitment to professional values

• Customer / people oriented

• Creative / open minded

Qualifications 

• High School

Experience

• 1 year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.